Trino Terms and Conditions

Welcome to Trino Casino. These Terms and Conditions govern your use of our website, Trino Casino.com, and all services we provide, including our games, bonuses, and payment systems. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

Company Information and Licensing

Trino Casino is owned and operated by Fortuna Games N.V., a company registered in Curacao under registration number 162413, with its registered address at Seru Loraweg 17 C, Willemstad, Curacao. Our billing agent and EEA representative is Deltaprime Limited, registration number HE 444864, based in Nicosia, Cyprus. We operate under a license issued by the Curacao Gaming Authority, licence No. OGL/2024/112/0974. Our affiliate programme, Trino Partners, operates separately under its own terms at trinopartners.com.

Eligibility and Account Registration

To create an account at Trino Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We reserve the right to request proof of age and identity at any time. Our casino trino platform is not available to residents of restricted countries, including but not limited to the United States, United Kingdom, Spain, France, Denmark, Russia, Ukraine, and several other jurisdictions listed in our restricted territories policy. We also prohibit the use of VPNs, proxies, or any similar services that mask or manipulate your real location. If we detect such activity, we may suspend or close your account and void any associated winnings.

Each player is permitted to hold only one account with us. Duplicate accounts will be closed, and funds may be forfeited at our discretion.

Deposits and Minimum Deposit Requirements

We accept deposits via Visa, Mastercard, Skrill, Neteller, MiFinity, Google Pay, Apple Pay, and Revolut. The minimum deposit to qualify for our welcome bonus is EUR 20 or the equivalent in your local currency, while the minimum deposit for the sports freebet is EUR 25. We support multiple currencies, including EUR, USD, PLN, SEK, NOK, DKK, CAD, AUD, NZD, BRL, ARS, CLP, HUF, and KZT.

Withdrawals and Processing Times

All withdrawal requests submitted to Trino Casino are processed within three banking days, though processing may take longer depending on the payment channel, additional security checks, or public holidays. Withdrawals are returned to the original deposit method where possible. We allow only one pending withdrawal per payment method at a time, and some methods are limited to one request per 24 hours.

Our withdrawal limits are EUR 5,000 per calendar day, EUR 10,000 per calendar week, and EUR 20,000 within any 30-day period. The maximum cashout from a deposit bonus is five times the bonus amount or five times the deposit amount. Free spin winnings are capped at EUR 100 per slot, and no-deposit or Bonus Shop bonus winnings are capped at EUR 25 in cash or EUR 100 from free spins. We also note that cashback cannot exceed one times the amount earned, regardless of VIP level, and our overall company liability is capped at EUR 500 in aggregate.

Verification (KYC) Requirements

We require Know Your Customer verification before processing any withdrawal, regardless of the amount, and whenever your cumulative lifetime deposits reach EUR 5,000. You must complete verification within 90 days of registration or within 30 days of our request, whichever comes first. Failure to do so may result in account closure and forfeiture of winnings, although your deposits will remain refundable. Documents we may request include photo identification, proof of address, certified copies of your passport or ID, proof of payment method ownership, and information regarding your source of funds and wealth. We may also require a selfie, liveness check, or verification call.

Welcome Bonus and Promotions

At Trino, we offer new players a welcome package spread across the first four deposits, totaling up to 450% plus 500 free spins. Our first-deposit Halloween Welcome Bonus provides 150% plus 200 free spins on Le Vampire by Hacksaw, with a maximum bonus of EUR 2,000 or the equivalent in your currency. Subsequent deposits unlock additional matched bonuses and free spins, each requiring a minimum deposit of EUR 20 or equivalent.

Wagering requirements on our welcome bonus and associated free spin winnings are set at 35 times the bonus amount, and the bonus must be used within 7 days of activation. Here at Trino Casino, we cap the maximum bet during wagering, and maximum cashout is limited to five times the bonus amount. Submitting a withdrawal request will cancel any unused bonuses, and only one active bonus is permitted per account at any time.

Our Weekly Cashback offers up to 35% back, capped at EUR 20,000, and our Sport Boost promotion provides a 50% freebet from a minimum EUR 25 deposit. We at Trino also operate a Bonus Shop where loyalty coins can be exchanged for free spins and bonus cash.

Game Weighting for Wagering

We apply different weightings to game types when calculating wagering contributions. Slots and most other games contribute 100%, while table games, Texas Hold'em, video poker, roulette, blackjack, baccarat, craps, and crash games contribute only 10%. Amatic and 1spin4win titles contribute 60%, and Tom Horn Gaming titles contribute 80%. Certain named titles contribute only 20% or 0%. Live casino games and titles from Amusnet, Wazdan, InOut Games, and Turbo Games cannot be played while a bonus is active.

Our Games and Providers

Our Trino library includes over 12,000 games from 65 providers, featuring more than 550 jackpot slots. We partner with leading studios including Pragmatic Play, KA Gaming, Yggdrasil, Play'n GO, VoltEnt, Stakelogic, and many more. Our live casino is powered by providers such as Pragmatic Live, Winfinity, BetGames, and Evolution-affiliated studios. You will find slots, live dealer games, roulette, blackjack, baccarat, craps, Texas Hold'em, video poker, crash games, scratch cards, and sports betting across our platform.

Responsible Gambling and Account Restrictions

We are committed to promoting responsible gambling. You may request deposit limits, self-exclusion, or a cooling-off period at any time by contacting our support team. We reserve the right to suspend or close accounts where we suspect problem gambling behavior, fraud, bonus abuse, or any breach of these terms.

Customer Support

Our support team is available 24/7 via live chat and email. You can reach us at support@Trino Casino.com for general inquiries, kyc@Trino Casino.com for verification matters, or responsible@Trino Casino.com for responsible gambling concerns. We also maintain social channels on Instagram, Facebook, X, TikTok, and Telegram, where we share updates and promotions.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. We encourage you to review this page regularly. Continued use of our services after any changes constitutes your acceptance of the revised terms.

Governing Law and Disputes

These terms are governed by the laws of Curacao. Any disputes arising from your use of our services will be handled in accordance with our complaints procedure before escalation to any external body recognized by the Curacao Gaming Authority. We encourage you to contact our support team first so that we may resolve any issue promptly and fairly.