Trino Privacy Policy

At Trino, we respect your privacy and are committed to protecting the personal data you share with us when you play at Trino Casino. This Privacy Policy explains how we collect, use, store and protect your information, and what rights you have regarding your personal data. By creating an account and using Trino Casino.com, you agree to the practices described below.

Who We Are

Trino is owned and operated by Fortuna Games N.V., a company registered in Curacao under number 162413, located at Seru Loraweg 17 C, Willemstad, Curacao. We operate under a licence issued by the Curacao Gaming Authority (licence No. OGL/2024/112/0974). Our billing agent and EEA representative is Deltaprime Limited, registered in Cyprus. Here at Trino Casino, we are the data controller responsible for your personal information, and we take this responsibility seriously.

Information We Collect

When you register and play at Trino, we collect various categories of information necessary to provide our services, verify your identity, and comply with our legal obligations. Our Trino platform gathers data at several stages of your journey with us.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather payment information, including card details, e-wallet identifiers or bank account data used for deposits and withdrawals
• We record your gaming activity, including games played, bets placed, deposits, withdrawals and bonus usage
• We collect technical data such as IP address, device type, browser information and login timestamps
• We may request identity verification documents, including photo ID, proof of address, proof of payment method ownership, and source of funds or wealth declarations
• We may use selfies, liveness checks, face verification or a verification call as part of our KYC process

How We Use Your Data

Our Trino Casino team uses your personal data for several legitimate purposes connected to operating a safe and compliant gambling service. We at Trino never collect more information than we need to deliver our services responsibly.

• We use your data to create and manage your account at Trino Casino
• We process your payment details to handle deposits, withdrawals and refunds
• We verify your identity and age to comply with our KYC and anti-money laundering obligations
• We use your activity data to detect fraud, prevent abuse of bonuses, and protect our platform
• We send you promotional communications about offers such as our welcome bonus, free spins and cashback, where you have consented to receive them
• We use data to respond to support requests submitted via live chat or email

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, our legal obligations as a licensed operator, your consent where applicable, and our legitimate interest in preventing fraud and ensuring responsible gambling. Our Trino operation is structured to align with applicable data protection standards even though we are licensed outside the EEA.

KYC Verification and Document Retention

Verification is mandatory before any withdrawal, regardless of amount, and once your cumulative lifetime deposits reach EUR 5,000. We require you to complete verification within 90 days of registration or 30 days of our request, whichever comes first. If you fail to do so, we may close your account and void winnings, though your deposits remain refundable. We at Trino retain the documents you submit, including certified ID copies, proof of address and source of funds declarations, for as long as necessary to meet our regulatory and audit obligations.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in specific circumstances. Our Trino Casino platform relies on external partners to deliver core services securely.

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, MiFinity, Google Pay, Apple Pay and Revolut to process transactions
• We share information with identity verification and anti-fraud service providers
• We disclose data to regulators, including the Curacao Gaming Authority, when legally required
• We may share data with our affiliate programme, Trino Partners, strictly for tracking referral activity
• We may disclose information to law enforcement authorities where required by law

Cookies and Tracking

We use cookies and similar technologies to improve your experience, remember your preferences, and analyse how you use our site. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality on Trino Casino.

Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Trino infrastructure uses encryption and secure storage practices, and we restrict access to personal data to authorised personnel only. Despite our safeguards, no system is completely immune to risk, and we encourage you to keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Trino Casino aim to honour these requests wherever applicable law requires us to do so.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@Trino Casino.com or kyc@Trino Casino.com.

Restricted Jurisdictions

Trino does not accept players from restricted countries, including the United Kingdom, United States, Spain, France, Denmark, Netherlands, Russia, Ukraine and other listed jurisdictions. We use location verification tools, and VPNs, proxies or similar services that mask your real location are strictly prohibited when using Trino Casino.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, accounting and regulatory requirements. Financial records and KYC documentation are typically retained longer due to anti-money laundering obligations.

Children's Privacy

Our services at Trino are intended strictly for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we will delete any such data if discovered.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of Trino Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team at support@Trino Casino.com, or contact our dedicated KYC team at kyc@Trino Casino.com. Our 24/7 live chat is also available for general privacy-related questions regarding Trino Casino.