Trino Casino Responsible Gaming

Our Commitment to Safer Play

We at Trino Casino understand that for the vast majority of our players, gambling is simply a fun way to spend free time. However, we also recognize that for a small percentage of people, gambling can become problematic. That's why we've put a number of safeguards in place across our platform. Our Trino Casino team continuously reviews these tools to make sure they remain effective, accessible, and easy to use.

We want you to be able to enjoy our games - from pokies and table games to live dealer rooms and crash games - without ever feeling like play is controlling you instead of the other way around. Our Trino library includes thousands of titles, and we want every session you spend with us to be a positive one.

Tools We Provide to Help You Stay in Control

We at Trino Casino offer a range of account controls that you can activate at any time from your profile. These include:

• Deposit limits - set daily, weekly, or monthly caps on how much you can add to your account
• Loss limits - restrict the amount you can lose over a chosen period
• Wager limits - cap the total stake amount you place within a set timeframe
• Session time reminders - get a notification after a set amount of time playing
• Temporary account suspension (time-out) - pause your account for a defined cooling-off period
• Self-exclusion - close your account for an extended period or permanently

Our Vegas-style welcome package and ongoing promotions are designed to be enjoyed responsibly, and any of the limits above can be adjusted by contacting our support team. Once a limit is set to become stricter, it applies immediately; if you want to increase a limit or remove it, there is a cooling-off period before the change takes effect, giving you time to reconsider. Check out our Trino bonus page to see current offers and their terms.

Deposit and Loss Limits

If you'd like to manage your spending more closely, our Trino Casino team can help you set a deposit limit that matches your personal budget. Once in place, you will not be able to deposit beyond that limit until the period resets or you request a reduction. We recommend setting a limit that is comfortable and sustainable for your lifestyle, rather than basing it on a single winning session.

Time-Outs and Self-Exclusion

Sometimes a short break is all that's needed. We at Trino Casino allow you to request a time-out ranging from 24 hours up to several weeks. During this period, you will not be able to log in or access your account. If you feel you need a longer break, our self-exclusion option allows you to close your account for six months, one year, or permanently. During self-exclusion, we will remove you from all marketing communications and prevent reopening of your account for the chosen duration.

Should you wish to reopen your account after a self-exclusion period, our Trino Casino support team will carry out an additional review before access is restored, to make sure this is the right decision for you.

Recognizing the Signs

We encourage every player at Trino Casino to check in with themselves regularly. Gambling may be becoming a problem if you notice any of the following:

• You spend more time or money gambling than you originally planned
• You chase losses by depositing more than you can afford
• Gambling starts to affect your relationships, work, or finances
• You feel anxious, irritable, or restless when you're not playing
• You've tried to cut back or stop but haven't been able to
• You borrow money or sell possessions to continue playing

If any of this sounds familiar, please don't wait. Reach out to our Trino team, use one of the control tools above, or contact one of the independent organizations listed below. Our priority is making sure you always feel supported, never judged.

Protecting Underage Players

Our Trino Casino platform is strictly intended for players who are 18 years of age or older (or the legal gambling age in your jurisdiction, whichever is higher). We take underage gambling extremely seriously and apply identity verification checks before any withdrawal can be processed. We ask parents and guardians to take an active role in protecting children and vulnerable individuals from accessing gambling sites, including by using parental control software on shared devices.

If you are a parent or guardian and are concerned that someone under 18 may have access to our Trino Casino games, please contact our support team immediately so we can take appropriate action.

A Transparent Approach to Bonuses and Wagering

We want our bonus terms to be clear and fair. Our welcome package, cashback offers, and sport freebets all come with transparent wagering requirements and maximum cashout limits, which are explained fully on our promotions pages. We never want a bonus to push you into spending beyond your comfort zone, so we always recommend reading the terms before opting in, and reaching out to our Trino Casino team if anything is unclear.

Independent Support Organizations

In addition to the tools we provide directly, we strongly encourage players to reach out to independent, specialized organizations that offer confidential advice and support around the world:

These organizations operate independently from Trino Casino and can offer guidance that is completely confidential. We encourage every player, regardless of how long they've been with us, to bookmark at least one of these resources.

How Our Support Team Can Help

Our Trino Casino support agents are trained to discuss responsible gambling topics sensitively and without judgment. If you'd like to set a limit, request a time-out, or simply talk through any concerns, our team is available around the clock. If you need to access or update your account settings to manage these tools, you can do so after your Trino login.

• Live Chat: Available 24/7 directly on our website
• Email: support@Trino Casino.com
• Responsible Gaming queries: responsible@Trino Casino.com
• Verification questions: kyc@Trino Casino.com